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Privacy Policy

Shipping & Handling:


We at endeavour to dispatch your order on the day we receive it or the next working day. This does not include Saturday, Sunday or Bank Holidays. The service providers to dispatch the orders are Royal Mail, Hermes, DHL, Fed Ex and other private couriers. It is within our discretion to select the best service for your parcel. Our delivery options for United Kingdom are:


United Kingdom:

Standard Delivery


Time to Dispatch : Dispatch next working day

Time to Deliver : 3 - 5 days Delivery Not Guaranteed (could take up to 15 days)

This service available for all postcodes in UK

Express Delivery


Time to Dispatch : Dispatch Same Working Day (when ordered before 12noon)

Time to Deliver : Next Day Delivery Guaranteed (Signed for)

Not available for Highlands & Islands & NI


Delivery Schedule:

We dispatch orders within 1-2 business days. (We do not open on Saturday, Sunday, Bank Holidays or between Christmas & New Year or any other National Holidays).


Back Orders:

In a very small number of cases there might be a delay in delivering your order due to temporarily out of stock inventory. Sometimes the bulk stock shipments take longer to arrive to warehouse due to customs & tax purposes. In such cases the customer will be notified by email and your order will be put in Back Order. This may mean that part of your order has been posted and the out of stock item will be sent later. If you receive a notification that an item has been Back Ordered then you will always have the option to cancel the Back ordered items if you wish. You will not be charged extra postage for the dispatch of Back Ordered items.



We always work hard to guarantee that our customers are completely satisfied with their purchase. If in case you are not happy or satisfied with the purchase or order, please contact us and we will do our best to rectify the issue and provide a best solution.

In case of any order being lost or damaged in the post (15 working days for the UK, and 20 working days for international orders) we will send a replacement immediately. In case of damaged goods, the customer will have to provide the pictures in case of received damaged goods in transition, which is mandatory to claim the postage from the courier service provider. We politely ask that the customer waits for this time to pass as in most cases the parcel will arrive late or returned to sender.


Returns Policy - Returns & Refunds:


In Distance Selling Regulations if you wish to cancel your purchase customers legally have a period of seven working days from the date of delivery within which they can cancel the sale. However at we extend that time period to 30 days. This means you can return your purchased goods to us within 30 days of the date of delivery and cancel the sale and receive a refund. Please return the unopened & unused products, with a note of your order number and reason for cancellation. As soon as we receive the returned goods the will be issued immediately.

All original postage and packing charges are paid for by the customer wherever applicable, and the return postage is also the responsibility of the customer. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective, in which case the cost of returning goods are the responsibility of The customer must take proper care when packaging the parcel and returning it so that goods are not damaged in transit.

The Customer Service Team


Legal Disclaimer

Unless expressly indicated in the product description, is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. If you have any specific product queries, please contact the manufacturer. This notice does not affect your legal rights.